Privacy Policy

Last updated: 15 June 2026

At Tes Jewelry (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or make a purchase from our store, how we use it, and the choices you have regarding your information.

By using our website and placing an order with us, you agree to the collection and use of information in line with this policy.

Who We Are

Tes Jewelry is a jewelry retailer based in Lusaka, Zambia. We operate an online store as well as a physical shop, and we sell jewelry products including bracelets, rings, and related items.

If you have any questions about this policy or your personal information, you can reach us using the details in the “Contact Us” section at the end of this page.

Information We Collect

When you use our store, we may collect the following types of information:

Information you provide to us directly:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Account login details, if you create an account
  • Any messages or information you send us through contact forms, email, or phone

Payment information:

When you make a purchase, payment details (such as card information) are collected and processed by our payment provider. We do not store your full payment card details on our servers.

Information collected automatically:

When you browse our website, we may automatically collect certain technical information, including:

  • Your IP address
  • Browser type and device information
  • Pages you view and how you interact with our site
  • Cookies and similar tracking technologies (see the “Cookies” section below)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including delivery
  • Take payment and provide receipts and order confirmations
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Manage your account, if you have one
  • Improve our website, products, and services
  • Send you marketing communications, where you have agreed to receive them
  • Prevent fraud and keep our store secure
  • Meet our legal and regulatory obligations

We only use your information for the purposes described in this policy, or for purposes you would reasonably expect.

Cookies

Our website uses cookies and similar technologies to help the store function correctly, remember items in your cart, keep you logged in, and understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how parts of the store work, such as the shopping cart and checkout.

How We Share Your Information

We do not sell your personal information. We only share it with trusted parties who help us run our store and serve you, including:

  • Payment providers, to process your payments securely
  • Delivery and courier services, to ship your orders to you
  • Service providers, such as hosting and IT support, who help us operate the website
  • Authorities or regulators, where we are required to do so by law

We require anyone who handles your information on our behalf to keep it secure and to use it only for the purposes we specify.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, including to meet any legal, accounting, or reporting requirements. Order records may be kept for a longer period where required by law.

Data Security

We take reasonable measures to protect your personal information against loss, misuse, and unauthorised access. While we work to safeguard your data, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

You have rights regarding your personal information, which may include the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, where applicable
  • Object to or restrict how we use your information
  • Withdraw your consent to marketing at any time

To exercise any of these rights, please contact us using the details below. We will respond in line with applicable data protection law.

Marketing Communications

If you have agreed to receive marketing from us, you can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing will not affect communications relating to your orders.

Children’s Privacy

Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before sharing any information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Tes Jewelry Shop #4 Omega Mall, Northmead, Lusaka, Zambia Phone: +260 965 873 461 Email: wangwiza@yahoo.com